Our Policy

Returns

At Zerka Studio, we want you to be fully satisfied with your purchase. We accept returns for non-customized items within 30 days of purchase, provided they meet the following conditions:

Return Conditions

• The item must be in its original condition, unused, and free from any damage, wear, or modifications.
• All original packaging, accessories, manuals, and included components must be returned.
• The product must be shipped back in its original shipping box or a similarly protective package.
• Any missing parts, accessories, or packaging may result in a denied return or a partial refund.
• If the item shows signs of use, damage, or modification, we reserve the right to refuse the refund.

Customized & Non-Returnable Items

Because customized items are uniquely crafted to meet your specifications, they are non-returnable unless defective or damaged upon arrival. Additionally, certain products may be explicitly marked as non-returnable on their respective product pages.

If a return is exceptionally accepted for a customized item due to special circumstances, a 50% restocking and refurbishment fee will be applied. This fee covers the labor and material costs involved in customization and refurbishment for potential resale.

If you have any concerns about your order, please contact us at buy@zerka-studio.com, and we will do our best to assist you.

Order Cancellations

• Non-Customized Items: Orders can be canceled within 24 hours of placement. After this period, the order will be processed and shipped, making cancellation no longer possible.
• Customized Items & Non-Cancellable Products: Due to the personalized nature of our custom products, cancellations are only permitted within the first 24 hours of placing the order. After this period, production begins, and cancellations are no longer possible.

We encourage customers to double-check their order details before confirming a purchase. If you have any concerns or special requests, please reach out to our support team before placing your order.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery with photos and a description of the issue. We will work with you to resolve the problem through a replacement or store credit.

Refund Process

Approved returns will be refunded to the original payment method within 5-10 business days after the returned item is received and inspected. Please note that:

• Shipping fees are non-refundable.
• Refunds for customized items (if applicable) will deduct the 50% restocking fee.
• Returns that do not meet our return conditions (missing parts, damaged items, or incomplete packaging) will be rejected.
• Customers are responsible for return shipping costs unless the item is defective or incorrect due to our error.

For any further questions, please feel free to contact us at buy@zerka-studio.com.

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from Zerka Studio, as part of the buying and selling process, we collect the personal information you provide, such as your name, address, and email address.

When you browse our store, we automatically receive your computer’s Internet Protocol (IP) address to help us understand your browser and operating system.

Email Marketing (if applicable): With your permission, we may send you emails about our store, new products, promotions, and other updates.

SECTION 2 - CONSENT

How do you get my consent?

When you provide personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, we imply that you consent to our collecting and using it for that specific purpose only.

If we ask for your personal information for a secondary reason (such as marketing), we will either ask you explicitly for your consent or provide you with an opportunity to decline.

SECTION 3 - DISCLOSURE

We may disclose your personal information if required by law or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc., which provides us with an e-commerce platform to sell our products and services.

Data Storage

Your data is stored through Shopify’s data storage, databases, and general application on a secure server behind a firewall.

Payment

If you choose a direct payment gateway to complete your purchase, Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your transaction data is stored only as long as necessary to complete your purchase and is then deleted.

All direct payment gateways follow the PCI-DSS standards, which ensure secure handling of credit card information by our store and its service providers.

For more information, you can review Shopify’s Terms of Service (https://www.shopify.com/legal/terms) and Privacy Policy (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

We use third-party service providers to assist with payment processing, order fulfillment, shipping, and other necessary business functions.

• These providers will only collect, use, and disclose your information as necessary to perform their services.
• Certain third-party providers have their own privacy policies, which we recommend reviewing.
• If a third-party provider operates in a different jurisdiction, your data may be subject to the laws of that country (e.g., a U.S.-based provider may be subject to U.S. laws such as the Patriot Act).

Once you leave Zerka Studio’s website or are redirected to a third-party application, this Privacy Policy and Terms of Service no longer apply.

Links

When you click links on our store, they may direct you to external websites. We are not responsible for the privacy practices of other sites and encourage you to read their privacy policies.

Google Analytics

We use Google Analytics to track store traffic and user behavior to improve our services.

SECTION 6 - SECURITY

To protect your personal information, we take industry-standard precautions to prevent unauthorized access, misuse, loss, alteration, or destruction.

• If you provide credit card information, it is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption.
• While no transmission over the Internet is 100% secure, we comply with PCI-DSS requirements and follow additional security measures.

SECTION 7 - AGE OF CONSENT

By using this site, you confirm that you are at least the age of majority in your jurisdiction or that you have given us consent to allow your minor dependents to use this site.

SECTION 8 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time, so please check this page frequently.

• Any updates will take effect immediately upon posting.
• If we make significant changes, we will notify you here so you understand what information we collect, how we use it, and under what circumstances (if any) we disclose it.
• If Zerka Studio is acquired or merged with another company, your information may be transferred to continue service.